Cabinet Quality and Care Guides
How to Clean Painted Kitchen Cabinets and Touch Up Chips
Soft cloth, mild soap, dry right away. Care steps for painted Shaker cabinets and how to touch up a chip with a matched kit.
Read the guideWarranty
Cabinet Limited Lifetime Warranty, Explained
ECG cabinets carry a cabinet limited lifetime warranty against defects in material and workmanship for as long as the original purchaser owns them, under normal residential use. Here is what that means for you and your clients.
Coverage
What the Warranty Covers and Excludes
A plain-language summary. The full terms are in the Spec Book.
| Topic | Covered | Not covered |
|---|---|---|
| Parts | Door hinges, drawer glides, cabinet box structure | Third-party hardware and accessories (their own warranty applies) |
| Use | Normal residential use | Non-residential use, misuse, neglect, accidents, alterations |
| Installation | — | Labor, installation costs, improper installation, modified cabinets |
| Environment | Year-round climate-controlled homes | Extreme heat or cold, excess humidity, uncontrolled spaces |
| Damage | Defects in material and workmanship | Transportation, handling, storage, water, chemicals, house settling, acts of God |
| Related products | — | Appliances, countertops, plumbing, electrical |
Wood is a natural product. Variations in grain, color and aging (mellowing) are natural characteristics, not defects.
Claims
How to File a Warranty Claim
Three steps. Registering the product first makes a claim faster.
Gather proof
Registration, or proof of purchase and receipt for unregistered products.
Contact the seller
Start the claim with the retailer, dealer, builder or contractor who sold the cabinets.
Document the issue
Photos of the part and the SKU help resolve the claim quickly.
Care and maintenance
How to Care for Shaker Cabinets
Proper care keeps the finish and hardware working, and keeps the warranty valid. Share these points with every client.
- Clean with a soft cloth and mild soap; dry right away
- No abrasive cleaners, harsh chemicals or scouring pads
- Wipe spills fast; avoid long water exposure
- Vent heat and steam away from wall cabinets
- Re-tighten hardware periodically
- Keep the home at stable temperature and humidity
FAQ
Cabinet Warranty Questions
How long is the ECG cabinet warranty?
It is a limited lifetime warranty: it lasts as long as the original purchaser owns the product, under normal residential use.
What does the warranty cover?
Defects in material and workmanship of the door hinges, drawer glides and the structural integrity of the cabinet box.
Does the warranty cover installation or labor?
No. It covers ECG cabinet parts and materials only, not labor, installation costs or products installed with the cabinets.
How do I start a warranty claim?
Contact your retailer, dealer, builder or contractor. Registered products speed up a claim; unregistered products need proof of purchase. ECG can be reached at info@ecgcabinetry.com.
Guides
Guides That Go Deeper
Practical answers from the ECG blog on this topic.
Cabinet Tips for Contractors and Remodelers
Builder Grade vs Contractor Grade Cabinets
Neither label is a standard. Compare box, drawers, hinges, glides and warranty instead of the grade name.
Read the guideAll cabinet guides
Sizes, SKUs, ordering, delivery and care, for the trade.
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Ask About the Warranty or Get a Quote
Tell us whether you are buying or need help with an ECG order.
- Reply within 1 business day by WhatsApp, phone or email
- Trade only: dealers, builders and contractors
- No minimum order, delivered in 1–5 days